OVIS DIGITAL

A DBA of Matthew Carpenter LLC

REFUND & CANCELLATION POLICY

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Overview & Agreement

This Refund and Cancellation Policy (“Policy”) governs all purchases, service agreements, proposals, invoices, and transactions made with Ovis Digital, a registered trade name (DBA) of Matthew Carpenter LLC (collectively “Ovis Digital,” “we,” “us,” or “our”).

By engaging our services, approving a proposal, signing an agreement, or submitting payment through any channel — including website checkout, invoice payment, electronic communication, or verbal confirmation — you (“Client” or “Customer”) acknowledge that you have read, understood, and agreed to this Policy.

This Policy is incorporated by reference into all service agreements, proposals, statements of work, and invoices issued by Ovis Digital.

2. General Refund Policy

Due to the nature of digital and professional services — including but not limited to web design, development, SEO, advertising management, automation, consulting, creative design, and software configuration — most services involve immediate allocation of labor, strategy, and third-party tools upon payment.

For this reason:

Refunds are not typical once work has begun or services have been delivered.

However, we value long-term relationships and will consider refund requests in good faith if a legitimate concern arises. Any such request must be submitted in writing and will be reviewed on a case-by-case basis.

Refund eligibility may depend on:

Whether work has begun
The percentage of work completed
Direct costs already incurred
The terms of the signed proposal or agreement

Refunds will not generally be granted for:

Change of mind
Budget changes or business circumstance changes
Delays caused by Client inaction or failure to provide required materials
Dissatisfaction where services were delivered as agreed
Subscription billing periods already commenced

Except as expressly provided in Section 6 (Exceptions), all payments are considered earned as work is performed.

3. Cancellation of Services

Clients may cancel ongoing or future services at any time by providing written notice.

Cancellation:

Stops future work and/or future billing (if applicable)
Does not automatically entitle the Client to a refund for services already performed
Does not relieve the Client of payment obligations for completed work

For subscription or recurring services, cancellation must be received prior to the renewal date to prevent the next billing cycle. If cancellation is received after renewal, services will continue through the end of the paid billing period.

No prorated refunds are typically issued for partially used billing periods unless otherwise agreed in writing.

4. Definition of Service Delivery

For clarity, “delivery” of services may include:

Submission of digital files, designs, reports, or code
Completion of consulting sessions or strategy calls
Campaign setup or account configuration
Website launch or publication
Performance of billable tasks
Hosting, maintenance, or monitoring services rendered during an active billing period

Once services have been substantially delivered, refunds are generally not available, though concerns may be addressed through revision, correction, or service credit when appropriate.

5. Communication & Payment Disputes

We encourage open communication.

If you believe a billing error or service issue has occurred, please contact us in writing at hello@ovis.digital before initiating a dispute with your bank or payment processor.

Refunds are not typical, but if you reach out to us and there is a legitimate reason, we will consider refund requests in good faith.

We maintain detailed records of agreements, invoices, communications, and project milestones to ensure transparency and fairness in resolving concerns.

Our goal is always to resolve issues directly and professionally.

6. Limited Exceptions & Service Credits

In rare cases where:

Ovis Digital fails to deliver an agreed-upon service entirely, and
The failure is solely attributable to Ovis Digital, and
The Client provides written notice within five (5) business days of the missed delivery

We may, at our discretion:

Provide a service credit, or
Issue a partial refund proportional to the undelivered portion

This does not apply to performance outcomes such as rankings, traffic, or revenue results, which cannot be guaranteed.

7. No Guarantee of Specific Results

Ovis Digital provides professional services and strategy, but we do not guarantee specific outcomes such as:

Search rankings
Traffic volume
Advertising ROI
Lead volume
Revenue increases

Results depend on many factors beyond our control, including market conditions, competition, platform algorithm changes, and client responsiveness.

Failure to achieve a specific business result does not constitute grounds for refund.

8. Limitation of Liability

To the maximum extent permitted by law:

Ovis Digital’s total liability for any claim arising out of or related to services provided shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

Ovis Digital shall not be liable for:

Indirect damages
Consequential damages
Lost profits
Lost revenue
Business interruption
Data loss
Punitive damages

This limitation applies regardless of the legal theory asserted.

9. Indemnification

Client agrees to indemnify and hold harmless Ovis Digital and Matthew Carpenter LLC from any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising out of:

Client-provided content
Client misuse of services
Violations of third-party rights
Regulatory or compliance violations related to Client’s business

10. Governing Law & Jurisdiction

This Policy shall be governed by the laws of the State of Washington.

Any legal action arising from this Policy shall be brought in the state or federal courts located in Benton County, Washington.

The prevailing party in any dispute shall be entitled to reasonable attorneys’ fees and costs.

11. Acknowledgment

By engaging services, approving proposals, or submitting payment, the Client acknowledges acceptance of this Policy, even if not physically signed, provided the Policy was made available prior to or at the time of purchase.

12. Contact Information

Ovis Digital
A DBA of Matthew Carpenter LLC
Phone: (509) 380-9878
Email: hello@ovis.digital
Website: https://ovis.digital

All formal billing or dispute concerns must be submitted in writing.

Refund & Cancellation Policy